At Dr. Miracle, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Return & Refund Policy below.

1. Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• The product must be unused, unopened, and in its original packaging with all accessories and labels intact.
• Products that are damaged, used, or missing parts may not be eligible for a refund or exchange.
• For hygiene and safety reasons, certain products may not be eligible for returns. Please check the product page for details.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at support@drmiracle.in or call +91 7358592238 with your order details and reason for return.
2. Provide an unboxing video as proof to validate your return request.
3. Once approved, we will provide instructions on how to return the product.
4. The customer is responsible for shipping the product back to our address unless the return is due to an error on our part.

3. Refund Policy

• Refunds will be processed only after the returned item is received and inspected.
• Once approved, refunds will be issued to the original payment method within 7-10 business days.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect product sent by us.

4. Exchange Policy

• Exchanges are only available for defective or damaged products.
• If you receive a defective or damaged item, contact us within 48 hours of delivery with a photo and unboxing video.
• Once verified, we will arrange a replacement at no additional cost.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Customized or personalized items
• Products purchased during sale events or promotions
• Gift cards

6. Order Cancellation

• Orders can only be canceled within 24 hours of placing them. Once shipped, they cannot be canceled.
• If a cancellation is approved, a refund will be processed to the original payment method.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

Email: support@drmiracle.in
Phone: +91 7358592238
Address: C4, Chennai Port Trust Officers Quarters, Kamaraj Salai, Napier Bridge, Fort St. George, Chennai – 600009, India.

Thank you for shopping with Dr. Miracle! We appreciate your trust in us.